Stefan Séverin accepts payments through Credit Card, Bank Transfer, PayPal, and Local Supermarket Alfamart. These are standard secure methods of payments partnered with Doku Wallet for easy and secured transaction.
Upon completion of your order, you will receive an email to the email address provided at the time of placing the order. Please add email@example.com to your safe sender list to ensure that emails from Stefan Séverin do not get sent to Spam.
If you need to change your shipping address, please email us at firstname.lastname@example.org with the order number and the correct address. If the order has already shipped, we will not be able to reroute your package.
You can return most items for a full refund within 14 days of your order being shipped. We do not accept returns or exchanges on damaged or worn items, items which have been monogrammed, or final sale items.
We use 100% maritime-grade nylon rope for our jewellery, which is highly durable and can be worn in any environment. Keep in mind, this will accelerate formation of tarnish on plated metals. To keep your rope clean, simply hand-wash with a mild detergent and warm water.